Shipping policy
Shipping Policy
Velora Future Tech LTD ships smart eyewear and related products to customers in the United Kingdom and selected international destinations. Delivery options, charges and estimates available for your address are shown at checkout.
Order Processing
Orders are normally processed within one business day. Weekends and public holidays are not business days. Processing time is separate from delivery time, and unusually high order volumes or verification checks may cause a delay.
Shipping Destinations
We currently ship to the United Kingdom, United States, Canada, European Economic Area, Australia and selected other international destinations. Availability depends on the delivery address and the products ordered.
Estimated Delivery Times
- United Kingdom: 7–12 business days
- European Union: 7–14 business days
- United States, Canada, Australia and other listed international destinations: 7–14 business days
- All other available destinations: 10–20 business days
These are estimates, not guaranteed delivery dates. Customs checks, carrier disruption, severe weather and peak periods may cause delays. Unless a different period is agreed with you, we will deliver within the period required by applicable law; for UK consumers this is generally within 30 days after the contract is made.
Shipping Charges
Shipping charges and any available free-shipping offer are displayed at checkout before you place the order.
Tracking
When tracking is available, we will email the tracking number after dispatch. Tracking may take up to 48 hours to update after the carrier receives the parcel.
Customs, Duties and Taxes
For international orders, import duties, customs charges and local taxes may apply unless checkout states that they are included. Any charges payable by you will depend on the destination country’s rules. Customs processing may delay delivery.
Incorrect or Incomplete Addresses
Please check the delivery address before placing your order. Contact support@velorafuturetech.com immediately if you notice an error. We will try to correct it, but a change may not be possible after fulfilment or dispatch. This does not affect responsibility that cannot be excluded under applicable law.
Lost, Delayed or Missing Parcels
If tracking is delayed or shows delivery but you have not received the parcel, contact us so that we can investigate with the carrier. Where the carrier was offered or arranged by us, responsibility for the goods remains with us until delivery to you or a person you nominate, as required by applicable law.