RETURNS & REFUNDS
Return & Refund Policy
At Velora Future Tech, we want you to feel confident when shopping for smart glasses and AR eyewear. If your purchase is not the right fit, we’re here to help.
60-DAY GUARANTEE
Money-Back Returns
Request a return within 60 days of receiving an eligible product.
WARRANTY SUPPORT
1-Year Manufacturer Warranty
Eligible products may be covered against defects and hardware issues.
EASY PROCESS
Simple Return Requests
Contact our support team with your order number to begin a return.
60-Day Money-Back Guarantee
We offer a 60-day money-back guarantee on eligible products.
If you are not satisfied with your order, you may request a return within 60 days of receiving your item.
To be eligible for a return, the product must be:
- In the same condition that you received it
- Unused or lightly tested
- Free from damage caused by misuse, accidents, or improper handling
- Returned with original packaging, accessories, manuals, and any included items
- Accompanied by proof of purchase or order confirmation
How to Start a Return
To start a return, please contact us at: support@velorafuturetech.com
Please include:
- Your order number
- The email address used for the order
- The reason for your return
- Photos or videos if the item arrived damaged, defective, or incorrect
Once your return request is reviewed and approved, we will provide return instructions.
Please do not send your item back without contacting us first.
Return Shipping
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs.
We recommend using a trackable shipping service, as Velora Future Tech is not responsible for returned items that are lost or damaged in transit.
Original shipping fees, if any, are non-refundable unless the return is due to our error or a defective item.
Refunds
Once your returned item is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your bank statement or payment account, depending on your payment provider.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of receiving your order at: support@velorafuturetech.com
Please include your order number and clear photos or videos showing the issue.
If your claim is approved, we will help arrange a replacement, refund, or another appropriate solution.
Non-Returnable Items
The following items may not be eligible for return:
- Items damaged due to misuse, accidents, or improper handling
- Items missing original packaging, accessories, manuals, or included parts
- Items returned without prior approval
- Gift cards or digital products, if applicable
- Final sale or clearance items, if clearly marked as non-returnable
Exchanges
We do not guarantee direct exchanges for all products.
If you would like a different model, color, or style, the fastest option is to return the eligible item for a refund and place a new order.
Manufacturer Warranty
Eligible products may be covered by a 1-year manufacturer warranty against defects and hardware issues.
Warranty coverage may vary by product and manufacturer. Please review the product page or contact our support team for more information.
The manufacturer warranty does not cover damage caused by misuse, accidents, unauthorized repairs, normal wear and tear, or improper handling.
Late or Missing Refunds
If you have not received your refund after approval, please first check your bank account or payment provider.
Then contact your credit card company or bank, as processing times may vary.
If you have completed these steps and still have not received your refund, please contact us at: support@velorafuturetech.com
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