Refund policy

Return & Refund Policy

At Velora Future Tech LTD, we want you to shop with confidence. This policy explains our voluntary 60-day return offer and your statutory consumer rights.

60-Day Voluntary Return Policy

You may request a return of an eligible product within 60 days after delivery. This voluntary policy is in addition to, and does not limit, any rights you have under applicable consumer law.

For returns made under our voluntary policy after any statutory cancellation period has ended, the item must be in the same condition in which you received it, with no damage caused by misuse, accidents, unauthorised repairs or improper handling. Please return all original packaging, accessories, manuals and included parts, together with proof of purchase.

UK and EEA Cancellation Rights

If you are a consumer in the United Kingdom or European Economic Area, you will generally have a legal right to cancel an online purchase without giving a reason within 14 days after delivery, unless a statutory exception applies. After notifying us of cancellation, you generally have a further 14 days to return the goods.

You may inspect a product as you would in a physical shop. Where permitted by law, we may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary to establish the product’s nature, characteristics and operation.

How to Start a Return

Email support@velorafuturetech.com before returning an item. Include your order number, the email address used for the order, the reason for the return and, where relevant, clear photographs or video of any damage, defect or incorrect item.

We will provide return instructions and the appropriate return address. Please do not send products to our registered office or return an item without first contacting us.

Return Shipping

For a change-of-mind return, you are responsible for the direct cost of return shipping unless we state otherwise or applicable law requires us to pay it. We recommend using a tracked service.

If an item is faulty, damaged on arrival or incorrect, we will provide an appropriate remedy and cover reasonable return costs where required by law. Original standard delivery charges will be refunded where required by applicable consumer law; any additional cost for an upgraded delivery method may not be refundable.

Refunds

The 60-day guarantee is the period during which you may request a return. Once we receive the returned item, or you provide acceptable evidence of return where applicable law permits, we will issue the refund to your original payment method within 14 days.

Your bank or payment provider may then take an additional 5–10 business days to display the funds.

Faulty, Damaged or Incorrect Items

Please inspect your order promptly and contact us as soon as possible if an item is faulty, damaged or incorrect. Include your order number and supporting photographs or video. We will assess the issue and offer a repair, replacement, refund or other remedy as appropriate. Any request for prompt notice does not limit your statutory rights.

Items That Cannot Be Returned

Returns may be refused for items damaged through misuse or improper handling, items missing essential parts, gift cards or digital products, personalised items, or sealed goods that are not suitable for return for health or hygiene reasons after the seal has been broken, in each case only where permitted by law. A “final sale” label does not override mandatory consumer rights.

Exchanges

Direct exchanges are not available for every product. The quickest option may be to return an eligible item for a refund and place a new order.

Manufacturer Warranty

Where stated on the relevant product page, a product may include a one-year manufacturer warranty against specified defects or hardware issues. Warranty terms vary by product and manufacturer and do not replace or limit your statutory rights against Velora Future Tech LTD as the seller.

Contact

For questions about returns, refunds or warranty support, email support@velorafuturetech.com.